Effective date: March 16, 2021
Collection and Use of Personal Information
Guest Registry: When you visit one of our sales centres and complete a guest registry form, we collect contact information such as your first and last name, mailing address, email address, and personal phone numbers. You may also choose to provide optional additional information such as your current housing situation, your reasons for moving, your desired housing characteristics, family status, age group, number of adults and children and your annual household income.
We only use this information that you have provided on the Guest Registry to form a better understanding of your needs, aid you in finding a suitable home and to send you tailored communications about your developments, products and services.
We also use this information on an aggregator basis to help us better understand our customers and to improve our products and service offerings.
Buying a Home: When you complete an AoPS (Agreement of Purchase and Sale) for a residential property through Providence at any of our developments, we will collect the information you provided on the Agreement including the first and name and contact information (such as telephone numbers and mailing address) for the purchasers, including the property description, and purchase amount. We utilize this information for the purposes of facilitating the residential property transaction.
Additionally, we will collect pertinent information to verify the identity of each purchaser (such as a valid government-issued piece of identification) as well as a personal cheque for deposit purposes.
Warranty Registration and Requests: We collect certain pieces of personal information, including your name, email address, mailing address, telephone numbers and property closing date when you register for a new home warranty plan in your respective and applicable province or when you make a warranty customer care request. This information will be used to complete the warranty registration and to fulfill your warranty request.
Website Registration: In order to obtain access to information regarding products and services on any password-protected areas of our websites, we may request certain personal information such as your name, telephone number, mailing address, email address and the corresponding password that you have selected. We use this information to provide and administer your online account or service your request.
Customer Service: Any time that you contact us with a comment, complaint or a question, you may be asked for information to help us identify yourself (such as your name, address, and your telephone number) along with additional information we may need to help us promptly answer your question or respond to your comment or complaint (e.g: your lot number, warranty enrolment number, development, community, etc.) We may retain this information to assist you in the future and to improve our customer service and product and service offerings. We may additionally use personal information to establish and manage our relationship with you and provide quality customer service
Disclosure and Sharing of Your Personal Information
We will not under any circumstances disclose, rent, trade, sell or otherwise transfer your personal information without your consent, except as otherwise outlined herein.